Can't Seem To Load Facebook And Other Websites Lately? Here's Why
*Clicks 'refresh' 10 times*
By Samantha Khor — 03 Mar 2016, 10:30 AM
The company also pointed out that the problem is due to a fault in the Asia Submarine Cable Express (ASE) system. However, the restorations works will be subjected to weather conditions.
Our consortium members have detected a fault on the Asia Submarine Cable Express (ASE) system off Singapore, which affected our Cahaya Malaysia submarine cable linking Malaysia to North Asia and the United States. ASE consists of 6 fiber pairs of which TM owns 2 fiber pairs, named as Cahaya Malaysia.
We wish to highlight that the restoration works will be subject to weather and sea conditions, identification of the actual location of the fault and the challenges ahead, working at great sea depths and pressure.
tm.com.my
In the meantime, users would still experience sluggish browsing speed, especially on websites hosted in the US, North Asia and Europe
During this period, Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe.
Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.
tm.com.my
[1 MARCH] If you were scrolling through the Internet before bed last night, you might have experienced problems logging into Facebook or loading your favourite webpages
Turns out, there has been a disruption in the network due to unscheduled maintenance and restoration works in the international link, thus affecting the delivery of data links to and from Malaysia to the US and North Asia
TM replies to a customer's feedback on slow Internet last night, 29 February.
Image via Twitter on ImgurTM also sent out several tweets in response to users' complaints, saying that users may experience some delays if they were trying to access US-hosted sites
However, there does not seem to be any connectivity problems when surfing with mobile data
